Helpdesk
P1 · v1HR requests from the Employee portal, with SLA timers, canned replies and AI drafts from your policies.
ZetPeople isn't part of your company's suite
ZetPeople: employees, leave, attendance and org chart. It works on its own and reuses your existing contacts, people and products, so nothing has to be entered again.
- Policy answers
- Attrition risk
- Leave impact check
- Job description writer
Your admin decides which apps your company uses.
You don't have access to this page
Your ZetPeople role is Employee. This page is for other roles.
Open tickets
7
2 unassigned
SLA at risk
2
Under 2 hours or breached
First response
1 h 52 m
Resolution 9.4 h on average
CSAT
4.6 / 5
38 responses · 34% deflected
ActiveMineUnassignedResolvedAll
No tickets match
Try another category or status, or clear the search.
Generate letter for this request
Suggested reply
AI · Draft for approval
From Skyline policies only. You review before it is sent.
ReplyInternal note
Write a message before sending.Replies appear in the employee's portal under Requests.
Knowledge articles
Shown to employees before they raise a request. Deflected = request not raised after reading.
3 tickets this month asked about promotion arrears and the payroll cutoff. An article could answer these before they reach you.
AI · Draft for approval
| Article | Category | Views | Deflected | Helpful | Updated |
|---|---|---|---|---|---|
| How to download an address proof or salary certificateKB-12 | HR letters | 214 | 61 | 94% | 12 Oct |
| Payroll cutoff: when claims and overtime reach your payslipKB-09 | Payroll | 188 | 42 | 88% | 7 Oct |
| Fuel and mileage claims with ZetField GPSKB-15 | Payroll | 131 | 33 | 91% | 29 Sep |
| Sick leave, medical certificates and advance leaveKB-04 | Policy and leave | 97 | 18 | 83% | 2 Sep |
| Health insurance top-up for parentsKB-17 | Benefits | 76 | 9 | 72% | 2 Nov |
Satisfaction
Survey after each resolved request4.6out of 5 · 38 responses
DN
Diya Nair★★★★★
"Super quick, and the fuel claim explanation made sense."
AR
Arjun Menon★★★★★
"Good, but I could have done it myself from the portal."
IS
Imran Sheikh★★★★★
"Took 3 days to hear back on the vendor dinner."