Routing and SLAs
P0 · MVPGet every lead to the right rep in seconds, and make sure nobody waits.
ZetCRM isn't part of your company's suite
ZetCRM: leads, pipeline, contacts and AI agents. It works on its own and reuses your existing contacts, people and products, so nothing has to be entered again.
- Lead scoring
- AI SDR & voice agents
- Reply drafting
- Daily brief
Your admin decides which apps your company uses.
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Your ZetCRM role is Employee. This page is for other roles.
Routing rulesSLA breachesTeam workload
Rules run top to bottom
The first rule that matches wins. Sources come from master data.