Subscriptions

P0 · MVP

Renewals, grace and status. Plans, seats, AI choice and term are edited on each company.

  1. 30 days beforeemail to owner and account manager
  2. 7 days beforeemail and in-app banner
  3. 1 day beforeowner, admins and finance
  4. End dateActive → Grace, full access with a banner
  5. End of graceSuspended: read-only, AI and automations pause

Blocked is never automatic: only a Super Admin can block. Nobody can sign in, data is kept 90 days.

Renewal runway

From 2 weeks ago to 90 days ahead. Dots are the 30, 7 and 1-day alerts; amber is the grace window.

30 days7 days1 dayGrace

All subscriptions

SStandardPProEEnterpriseWhat each plan level includes

AllNext 30 daysGraceSuspended or blocked
CompanyApps · plan · seatsAIPrice / monthEnd dateStatusWhat happens nextActions
ESC
Console actions
Onboard a new company Extend a subscription Enable a module for a company Find a user across companies
Jump to
Overview
All companies
Onboard company
Users across companies
Customer success
Support
Subscriptions
Quotes
Billing
Revenue reports
Apps & features
Plans & pricing
Industry templates
Roles & permissions
Master data
AI
ZetSuite team
System health
Announcements
Email & notifications
Integrations catalog
Privacy & data
Audit log
Console settings
↑↓navigate↵open⌘Btoggle sidebar

Extend subscription

Moves the end date. A company in Grace, Suspended or Blocked becomes Active again.

Extend by

Suspend company

Everyone keeps read-only access. Nothing is deleted.

  • Users can sign in and read, but not create or edit.
  • AI agents, sequences, workflows and scheduled jobs pause.
  • Owner and admins get an email with your reason.

Block company

Nobody can sign in. Data is kept for 90 days, then purged.

Impersonate a user

See the workspace as this person to troubleshoot. Always audited, always time-limited.

The company owner sees this session, your reason and every action in their audit log. Full access also notifies the owner by email.