System health
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Incident INC-0412 · EU data plane degraded
Meta Lead Ads webhooks are timing out, causing a backlog on the webhooks queue and p95 latency of 386 ms in Frankfurt. Leads are queued, not lost. Investigating since 09:40 CET · owner Arjun Rao.
🌐Control plane
Global · ap-south-1 Mumbai
84ms
p95 API latency
Uptime 30d
99.99%
Tenants routed
8
Postgres 16 · primary + 2 replicas
🇮🇳India · IN
Data plane · ap-south-1 Mumbai
112ms
p95 API latency
Uptime 30d
99.98%
Tenants
3
Postgres 16 · 1.8 TB
🇪🇺Europe · EU
Data plane · eu-central-1 Frankfurt
386ms
p95 API latency
Uptime 30d
99.91%
Tenants
3
Postgres 16 · 0.6 TB
🇦🇪UAE
Data plane · me-central-1 Dubai
131ms
p95 API latency
Uptime 30d
99.97%
Tenants
2
Postgres 16 · 0.4 TB
Queue depths
BullMQ · all planes combined
workflows
1.2k/min processed
142
Waiting
18
Active
40
Delayed
3
Failed
sequences
640/min processed
1,860
Waiting
32
Active
6,200
Delayed
11
Failed
ai-jobs
310/min processed
420
Waiting
48
Active
0
Delayed
27
Failed
webhooks
2.4k/min processed
1,310
Waiting
24
Active
120
Delayed
64
Failed
AI provider latency
p95 seconds · last 24 h
ClaudeOpenAIGemini
Claude errors
0.2%
1.9M calls
OpenAI errors
0.9%
1.1M calls
Gemini errors
0.4%
0.4M calls
Failed jobs
Exhausted or erroring retries, last hour
| Job | Company | Error | Attempts | When | |
|---|---|---|---|---|---|
meta.leadgen.ingest webhooks · job_8f21c | VDVan Dijk Makelaarsplane EU | ETIMEDOUT after 30s (graph.facebook.com) | 5/5 | 4 min ago | |
call.summarise ai-jobs · job_8f1a9 | ANAl Noor Motors LLCplane UAE | 429 rate_limit_error from provider | 3/5 | 9 min ago | |
n8n.lead.created webhooks · job_8f0d2 | BABrightlane Agencyplane EU | 502 Bad Gateway (customer endpoint) | 5/5 | 12 min ago | |
whatsapp.send.template sequences · job_8ef77 | SRSkyline Realtyplane IN | Template "site_visit_v3" not approved | 1/1 | 28 min ago | |
deal.stage.changed workflows · job_8ee40 | NWNordwind Software B.V.plane EU | Workspace in grace: write blocked | 2/5 | 41 min ago | |
lead.score.batch ai-jobs · job_8ed13 | MDMedPlus Diagnosticsplane IN | Context length exceeded (213k) | 5/5 | 1 h ago |
Integration error rates
Outbound calls, 24 h
Meta Lead Ads4.8%
48.2k
WhatsApp Cloud API1.1%
126k
Gmail / Google Workspace0.3%
72.4k
Microsoft 3650.4%
18.9k
Twilio Voice2.2%
9.1k
Funda / Bayut portals0.9%
6.3k
Maintenance windows
Affected companies get an in-app banner 72 h and 1 h before.
Postgres minor upgrade (16.4 to 16.6)
Plane IN · Sun 8 Nov · 02:00 to 03:00 IST
Read-only for up to 10 min · notified: 3 companies
Redis failover drill
Plane EU · Sat 14 Nov · 01:00 to 01:30 CET
No downtime expected · notified: –