Terms of Service

1. Who we are

ZetSuite is provided by the ZetSuite company for the country your company is billed in. That company is your contracting party and the one on your invoices.

2. Your company and accounts

The person who creates a company on ZetSuite accepts these terms for that company and becomes its Owner. The Owner and Admins decide who joins, which apps each person can use and what they can see.

• You must be at least 18 and allowed to bind your company.
• Keep sign-in details private and turn on two-factor authentication. You are responsible for what happens under your accounts.
• Tell us at security@zetsuite.com straight away if you think an account was misused.

3. Plans, trials and payment

You pay per seat, per app, on the plan you choose. Prices are shown in your local currency and exclude tax (GST in India, BTW in the Netherlands, VAT in the UAE), which we add to your invoice.

Free trial

New companies can try Pro free for 14 days, with up to 10 seats per app. No card is needed. If you don't choose a plan, your company becomes read-only. Your data is kept.

Billing

• Monthly plans are charged each month in advance. Yearly plans are charged once a year in advance at a discount.
• Adding seats or upgrading applies at once, charged pro rata. Removing seats or downgrading applies at your next renewal.
• If a payment fails, we retry and email your billing contact. After the grace period your company becomes read-only, then suspended.

Price changes

We give at least 30 days notice before a price rise. Existing customers keep their price until their next renewal. A rise at renewal is capped at 10%.

4. Acceptable use

Use ZetSuite for lawful business purposes. In particular, don't:

• send spam or messages people did not agree to receive, including on WhatsApp, SMS and email;
• upload malware, try to break our security, or test it without written permission;
• use Zed, the AI assistant, to make decisions with legal or similarly significant effects on people without human review;
• resell ZetSuite or let people outside your company use your seats.

5. Your data

Your company owns its data. We process it only to provide ZetSuite, as described in the Data Processing Agreement, which forms part of these terms. Our Privacy Policy explains how we handle personal data about you as a user.

Data stays in the region chosen at sign-up (India, the EU or the UAE). You can export it at any time from Settings › Privacy & data.

6. Zed

Zed and other AI features use AI models from the providers listed in our Privacy Policy. AI output can be wrong: check it before you rely on it or send it to others.

• We don't use your data to train AI models, and our providers don't either.
• Providers keep nothing after each request (zero data retention agreements).
• Monthly AI credits come with your seats. Unused credits don't roll over. If your company uses its own AI provider keys, that provider's terms also apply.

7. Availability and support

We aim for the monthly uptime below, excluding announced maintenance. If we miss it, you can ask for a service credit within 30 days.

8. Suspension and closure

• If a renewal isn't paid, your company enters a grace period, then becomes suspended. Data is kept and sign-in is paused until you renew.
• We may block a company that seriously breaks these terms or puts others at risk. We will tell the Owner why, unless the law stops us.
• The Owner can close the company at any time. You get a grace period to export or cancel, then we delete the data and issue a deletion certificate.

9. Warranties and liability

We provide ZetSuite with reasonable skill and care. Apart from that, it is provided as is. Neither party is liable for indirect or consequential loss. Each party's total liability in a year is capped at the fees paid in the 12 months before the claim. These limits don't apply where the law doesn't allow them, or to breaches of the Data Processing Agreement caused by gross negligence.

10. Governing law

• India: Indian law, courts of Bengaluru.
• Netherlands and EU: Dutch law, courts of Amsterdam.
• UAE: the laws of the Emirate of Dubai and the applicable federal laws of the UAE, courts of Dubai.

11. Changes to these terms

We may update these terms. For changes that matter, we tell Owners and Admins by email and in the app at least 30 days ahead. If you don't agree, you can close your company before the change takes effect.

12. Contact

Questions about these terms: legal@zetsuite.com. Billing: billing@zetsuite.com. Security: security@zetsuite.com.